Our Guarantee

100% Guarantee

Not sure you purchased the right exam simulator for your PMI® certification study? No problem. We offer a full refund within 30 days of your initial purchase.

PM Star is a global leader in the development of project management e-learning courses, 100% compliant with the PMI A Guide to the Project Management Body of Knowledge (PMBOK® Guide)–Fifth Edition. All our e-learning content has been developed by our own in-house team of certified PMP®s with decades of real-life project experience, 1,000’s of classroom instructor hours, along with a true passion to assist PMPs and CAPMs aspirants to obtain their certifications. Many of our contributing authors and quality control team are recent PMP® and CAPM® graduates.

We are so confident in our stellar content that we have the confidence to offer a full, 30-day money back guarantee. If you are not 100% satisfied with your exam simulator purchase, please notify us within 30 days for a full refund of your e-learning purchase – absolutely no questions asked! That’s the PM Star money back guarantee!

Took an instructor led certification course and did not pass on the first exam attempt?

PM Stars instructors excel at positioning all our students to pass the PMP® and the CAPM® exam on their very FIRST attempt! In the unlikely event you do require a retest, we will provide the following guarantee and support:

• Free personalized coaching plan based on a detailed analysis of your exam results.
• Free additional 90 days access to the Exam-simulator.
• Free registration to a scheduled prep course when available, (excluding meal costs).
• Free retake of exam (PMI member rate) providing it is scheduled within 21 days of the first exam attempt. (proof of first exam date is required).

Attended an instructor led certification prep course and did not pass on the second exam attempt?

• In the unlikely event that you require a second retake, we will also pay for that reexamination (PMI® member rate) providing it is scheduled within 21 days of the first retake. (proof of second exam date is required).
• Still not successful? We will reimburse you 100% of the original prep course costs.
• PM Star also offers free registration (excluding meal costs) for students who need to “re-baseline” their certification due to other project priorities for up to one year following the last session.